1. Keep people clear of the affected area
Do not walk into standing water near outlets, appliances or a service panel. Keep clear of sagging ceilings and wet overhead materials. A safe route matters more than reaching a valve quickly.
2. Close the property shutoff if it is safe
Use a shutoff you can identify and reach safely. Do not force a damaged valve or operate utility equipment you are not authorized to use. If isolation is not possible, tell the utility or building manager exactly what is happening.
3. Tell other occupants
A shared water supply may affect several units or rooms. Notify the property manager and anyone who could open a fixture or use an appliance while the line is isolated.
4. Describe the break without disturbing it
Note the room, floor and visible pipe material if known. A photograph from a safe position can explain whether the failure is exposed, behind a wall or above a ceiling. Do not open a wet electrical enclosure or an unstable ceiling.
5. Arrange assessment of the failed line
Tell the provider whether water is off, whether the leak is active and how they can reach the building. Ask for the current arrival window and any assessment or emergency attendance charge before agreeing.
6. Separate the scopes of work
Pipe repair, water extraction, structural drying and redecorating are different tasks. Ask which are included in the estimate and which need another provider. A dry-looking surface does not establish that a hidden cavity is dry.
7. Ask how the repair will be checked
Before normal use resumes, have the provider explain how the repaired connection and surrounding line will be checked. Keep the written scope, material information and any agreed follow-up instructions.
Safety reference: Portland Water Bureau burst-pipe guidance